FAQ

Frequently Asked Questions

What is Minneapolis Strong?

Minneapolis Strong is community-first apparel created to represent unity, resilience, and pride in our city. Our goal is to promote togetherness and a positive message that people can wear in everyday life.

What side are you on?

We’re on the side of the community. Minneapolis Strong is not about division or politics — it’s about people, unity, and respect.

How fast do you ship?

Most orders are processed in 1–2 business days. During high-demand periods (drops, pop-ups, community events), processing may take 3–5 business days. You’ll receive tracking once your order ships.

Do you offer local pickup?

If local pickup is available for your order, it will appear as an option at checkout. You’ll receive instructions once your order is ready.

Can I change or cancel my order?

If you need to update an order, contact us as soon as possible. Order changes or cancellations may be possible within a short window before production begins.

What if my item arrives damaged or incorrect?

If your order arrives damaged, misprinted, or incorrect, contact us within 3 days of delivery with your order number and a clear photo. We’ll make it right.

Do you accept returns?

For standard (non-custom) items, returns/exchanges may be available within 14 days of delivery if items are unworn and unwashed. Custom items are final sale. Please see our Refund Policy for details.

Do you do custom printing or memorial shirts?

Yes. We offer custom apparel services through our production partner H8TTA Proof Customz LLC. For custom or memorial work, email sales@shopminneapolisstrong.com with what you need and your timeline.

How do I contact you?

Order help: support@shopminneapolisstrong.com
General inquiries: info@shopminneapolisstrong.com